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Our Customer Service Team is Here to Help, 7 Days a Week
Over the last 70 plus years, we’ve supported over 50,000 Australians on their journey to home ownership. We know the world of home building can be a tricky one to navigate, especially if you’re a first time builder. But we’re here to make things clear and simple, so that you can skip the hassles and enjoy the journey.
At Simonds, our exceptional customer service isn’t just about our quality home designs that are suited to different budgets and needs, it’s about our team of experts who are ready to go above and beyond to make your new home possible.
We understand that you probably have a lot of questions about building, even before you step into a display home or chat to a New Home Specialist. Not to mention, depending on your work situation - if you’re a traditional 9-5, a shift worker or always on the road, we know you’ll want quick and straightforward answers at different times of the day.
Which is why our Customer Service Team is here to help you, from 8:30am-8pm, 7 days a week, on WhatsApp, LiveChat, or via phone or email. So you can be better prepared before you embark on the next step of your journey.
In the meantime, to get you started, we’ve answered some of our most-asked questions below!
Who will be my point of contact during my build journey?
From your first consultation through to all of your maintenance needs, you’ll be guided by experts who know the home building process like the back of their hand. Your New Home Specialist will help you choose a design and orientate it on your land, while your interior design qualified Gallery Consultant will guide you through all of your interior and exterior colour and fitting choices. Your personal Customer Relationship Coordinator and Site Supervisor will be your go-to points of contact as you progress through to your next stages and your Maintenance Supervisor will be a call or email away if you need any assistance once you’ve moved into your new home.
How do I know what government grants I’m eligible for?
Navigating the world of grants can be overwhelming, but our New Home Specialists are at the ready to help you understand what government incentives could help you get into your new home sooner. You may have already come across the First Home Owners Grant, stamp duty waivers or the federal First Home Loan Deposit Scheme, and as state based grants do vary from state to state, it’s best to chat to your local New Home Specialist for all of the relevant information.
Can I make changes to my floor plan?
While we’re not a custom builder, there are multiple structural options available on our home designs. Popular changes include a master-to-rear flip or adding an alfresco or butler’s pantry. Your chosen home design and land profile can impact your options, so we always recommend having a chat with your New Home Specialist, who can walk you through what will work best for your needs.
Does Simonds sell land?
We do sell house and land packages. This is a great option if you’re looking for a simple and straightforward journey to home ownership. When you buy a package, you’re buying the idea of the home design on that block of land, rather than a property that’s already constructed. This grants you flexibility, while also giving you peace of mind that the chosen floor plan is suitable for the specific dimensions and requirements of the land.
What are site costs?
Site costs relate to the extent of works needed to get your land prepared for building to start. This will include excavation works, like cut and fill, which form a level foundation for the concrete slab. Other works could include any slab upgrades that are required, such as piers, screw piles or deepened edge beams, which ensure ongoing structural integrity based on the existing land requirements. Based on engineering reports and information from the land developer, we’ll provide you with an upfront idea of your costs and lock in your price with our Fixed Site Costs.
What are developer requirements and what do they mean for me?
Land developers often have a set of covenants and specific guidelines for the facades and external features that are allowed to be built in their estate. Ranging from colour choices, to external materials and even location of utilities. This can be to create a sense of cohesion in the neighbourhood, or even ensure that there’s a variety of different looks from home to home. For you, this means you need to familiarise yourself with the developer guidelines before you buy a block of land, to make sure that you won’t have to compromise later on down the track.
Ready to figure out your next move?
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Simonds acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work.